I don't know who is responsible for what, but in this particular instance, they work in tandem to create the most stressful experience for the passengers. http

I don't know who is responsible for what, but in this particular instance, they work in tandem to create the most stressful experience for the passengers. https://www.cbc.ca/player/play/2056928835691 https://www.cbc.ca/player/play/2056928835691 https://www.gominplanet.com/blog/air-canada-the-worst-airline-in-the-world https://www.gominplanet.com/blog/air-canada-the-worst-airlin... My advice to anyone using Air Canada: upon arrival to the destination, don't waste time trying to find your suitcase on the carousel (it's not there anyway) - instead, go directly to the kiosk to complain about the lost luggage , otherwise you will have to stand in line for 2 hours. :-)