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Pearson is not the worst but depends on destination. (International flights have a nicer terminal, but national flight has been some years). That said, Air Can
by Insanity 4y ago
Pearson is not the worst but depends on destination. (International flights have a nicer terminal, but national flight has been some years).
That said, Air Canada (also mentioned in the article) is also investing in AI while their default online booking process is still quite bad. Last time I wanted to book a flight with a pet, the website told me to book the flight without pet, then make a phone call to tell them I would be taking a pet with me (and cost would then depend on destination) just like two decades ago.
So I decided to use KLM and booked my flight, with pet, all through the website without needing a phone call.
- sixstringtheory 4y agoThe one and only time I’ve flown out of Pearson internationally to go back home, it was in the top three worst airport experiences I’ve ever had out of hundreds of international and domestic trips, and the other two were understandably due to weather, while this was a gorgeous day with no delays. Security took me almost three hours to get through, and they had a byzantine system where once you got to the end of what you thought was the entire line, you’d turn a corner to find another long one, and that happened six times. It basically devolved into a system where it was just a huge crowd standing around, and as peoples’ flights were about to board they’d get moved to the front. It reminded me of the freakonomics episode where they talk about the LIFO queue: https://freakonomics.com/podcast/what-are-you-waiting-for/ https://freakonomics.com/podcast/what-are-you-waiting-for/