4 ms·

The most surprising part is that the order is communicated to the store over telephone. Surely that can't be the case?

fknorangesite 4y ago
This afternoon I overheard a university student refer to a period of time in which I was already an adult as "in the 1900s", so now thanks to this comment I'm really 0-2 here today. Anyway brb putting my other foot in the grave, I guess.
selectodude 4y ago
That's only if people call and somebody inputs the order manually. If it's done online, it just automatically shows up on the prep line screen.
- roncesvalles 4y ago
  Do people who call also get access (SMS link?) to the tracker? If so then I see where I was mistaken.
frosted-flakes 4y ago
Sometimes it's simply easier to pick up the phone and say, "Two large pepperonis and a box of breadsticks to 123 Avenue Lane please" and pay the delivery driver, rather than stumble through the online order flow. The main reason to order online is that there are always deals.
- bombcar 4y ago
  According to a quick search, 75% of orders are online now, which means 25% are still phone or walk-in.
- roncesvalles 4y ago
  I was referring to the line "When the phone CS puts in the order, it goes to the prep line, then bake." What I understood is, when you place an order on the Domino's website, someone in a call-center phones the branch and reads off the online order. It isn't directly sent to a computer at the store.
  - boomboomsubban 4y ago
    That line is saying what happens when the person in the store answering calls puts an order into the system. Online orders automatically go to stores. Most people use the tracker after an online order, but I believe you can call in then go to the tracker and input your number. See https://www.dominos.com/en/pages/tracker/ https://www.dominos.com/en/pages/tracker/
- SoftTalker 4y ago
  Yeah I always call and talk to the order taker. Much faster and simpler. My kids think I’m crazy.
nateb2022 4y ago
Different demographics contribute to different phone orders. Most college towns, for instance, have a lower than average phone order rate. Most busy stores can't answer every call during a rush, and so some calls go unanswered. During some very very busy rushes, online ordering is disabled in order to prevent people from placing orders that can't be fulfilled in a reasonable amount of time.

This afternoon I overheard a university student refer to a period of time in which I was already an adult as "in the 1900s", so now thanks to this comment I'm really 0-2 here today. Anyway brb putting my other foot in the grave, I guess.

selectodude 4y ago

That's only if people call and somebody inputs the order manually. If it's done online, it just automatically shows up on the prep line screen.

roncesvalles 4y ago
Do people who call also get access (SMS link?) to the tracker? If so then I see where I was mistaken.

frosted-flakes 4y ago

Sometimes it's simply easier to pick up the phone and say, "Two large pepperonis and a box of breadsticks to 123 Avenue Lane please" and pay the delivery driver, rather than stumble through the online order flow. The main reason to order online is that there are always deals.

bombcar 4y ago
According to a quick search, 75% of orders are online now, which means 25% are still phone or walk-in.
roncesvalles 4y ago
I was referring to the line "When the phone CS puts in the order, it goes to the prep line, then bake." What I understood is, when you place an order on the Domino's website, someone in a call-center phones the branch and reads off the online order. It isn't directly sent to a computer at the store.
- boomboomsubban 4y ago
  That line is saying what happens when the person in the store answering calls puts an order into the system. Online orders automatically go to stores. Most people use the tracker after an online order, but I believe you can call in then go to the tracker and input your number. See https://www.dominos.com/en/pages/tracker/ https://www.dominos.com/en/pages/tracker/
SoftTalker 4y ago
Yeah I always call and talk to the order taker. Much faster and simpler. My kids think I’m crazy.

nateb2022 4y ago

Different demographics contribute to different phone orders. Most college towns, for instance, have a lower than average phone order rate. Most busy stores can't answer every call during a rush, and so some calls go unanswered. During some very very busy rushes, online ordering is disabled in order to prevent people from placing orders that can't be fulfilled in a reasonable amount of time.