I think part of it is that current technology is mostly interacted with via software rather than worrying about how it is actually implemented. The article ment

I think part of it is that current technology is mostly interacted with via software rather than worrying about how it is actually implemented. The article mentions not knowing that a paper to be copied needs to be upside down so it faces the copier glass. It's fun to laugh at that, but younger people aren't making that mistake "because they are stupid" but because they see that as just a weird user-interface fail. If you think how a copier works internally, obviously the copier can only copy things facing the glass, but if you are not used to thinking about the hardware, that just seems user-hostile.