Most people don't want to pay extra for personally-provided grocery service. If the giant chain (or a network of smaller grocers) had good personalization, it

Most people don't want to pay extra for personally-provided grocery service. If the giant chain (or a network of smaller grocers) had good personalization, it would make the stocking the small local pickup point more practical. I live in a diverse multicultural community. A small local grocer can't stock everything my neighbors and I want.