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My secret weapon for cutting through the call-to-cancel CSR script with a machete is the following: "May I ask why you want to cancel your account today?" "No
by gorkish 4y ago
My secret weapon for cutting through the call-to-cancel CSR script with a machete is the following:
"May I ask why you want to cancel your account today?"
"No, you may not."
For some insane reason they ALL phrase the question this way, enabling this little grammatical gem of a response. Enjoy.
- lozf 4y agoAlso useful when phoning for many other reasons: "... calls may be recorded for training purposes." "Thanks for giving me permission, I am recording this call ..."