4 ms·
I’d be more willing to subscribe if publications didn’t pull the dark pattern of making signing up fast and easy, but then requiring a call to a rep to cancel.
by enumjorge 4y ago
I’d be more willing to subscribe if publications didn’t pull the dark pattern of making signing up fast and easy, but then requiring a call to a rep to cancel.
I used to subscribe to the nytimes but a few years ago I needed a break from news. My plan was to come back in 6-12 months, but they made me wait on the phone for 25 mins for something that should have taken a couple of minutes on their site. I cancelled and never went back.
- monksy 4y agoI was going to subscribe to NYTdigital .. but I saw the reviews talking about this experience.
- kvdveer 4y agoMove to the Netherlands. The medium used to sign up, should be available to cancel. Cancellation can't be harder than signing up, and (barring a few exceptions), you can't have an autorenew period of longer than a month, after an initial year. These may actually be EU rules BTW, haven't checked.
- AdamJacobMuller 4y agoprivacy.com
- huy77 4y agothe browser should have a wallet feature, instead of asking you to subscribe, just pay for one article you want to read
- nicwolff 4y agoYou could suspend your subscription. (Shhh – suspending print delivery doesn't interrupt your access to the site or the Replica Edition ツ)
- gorkish 4y agoMy secret weapon for cutting through the call-to-cancel CSR script with a machete is the following: "May I ask why you want to cancel your account today?" "No, you may not." For some insane reason they ALL phrase the question this way, enabling this little grammatical gem of a response. Enjoy.
- lozf 4y agoAlso useful when phoning for many other reasons: "... calls may be recorded for training purposes." "Thanks for giving me permission, I am recording this call ..."