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My account got marked as "high possibility of fraud", even though I validated my email and added a credit card they even charged. The error message said that I

My account got marked as "high possibility of fraud", even though I validated my email and added a credit card they even charged. The error message said that I had to contact support@fly.io but that address only accepts email from paid subscriptions. With no way to evaluate the service, I opted to delete my account.

omeletdufromage 4y ago
Exactly what happened to me as well. In my case, I was (fortunately?) messaged by someone from Fly.io after asking around the community forum how to remedy the issue. I think the person I talked to was inferring that the system got tripped because I was using my own domain for my email address. It's since been corrected, and I still have a handful of services running with them, but getting started with the platform definitely was a rougher experience than I was expecting it to be.
- lloydatkinson 4y ago
  So they will regard any large company using their service as fraud? Insane
  - wasmitnetzen 4y ago
    Large company? Literally every company I ever worked for, the smallest one were 5 people, had their own domain for emails. And they were not all in IT.
    - lloydatkinson 4y ago
      So we agree its insane to cut off every company with a domain? Good.
      - ceejayoz 4y ago
        That would be insane, yes. It isn’t the case, though. I signed up with my own domain just fine.
      - wstuartcl 4y ago
        I don't know what merchant system they are using but I will say it is very common for them to have their own anti fraud detection and rejection on charges. Your specific case could be related to a huge list of possibilities (even many of them a rollup of many other interactions on other sites that happen to use the same merchant or foundational fraud data). Thinking this is just because of a domain name is silly. Also Fly.io -- You may want to clearly accept and manage trial issues (or at least a subset) via a support path. It seems silly to effectively bounce users with the impression that you have no support because they are not YET paying customers while in the trial phase.
  - madeofpalk 4y ago
    as a counter-point, i use custom domain for email, and haven't had a problem with fly.
  - marcinzm 4y ago
    It may not be custom domain but rather self-hosted mail server.
    - throwawayapples 4y ago
      That's worse. A self-hosted mail server implies a significant cost investment that probably wouldn't be required for ye olde hotmail account.
  - mrkurt 4y ago
    No, we don't flag accounts as high risk based on email domain.
mrkurt 4y ago
We don't charge credit cards to try and remove the fraud flag. We do a preauth, which is immediately canceled. Sometimes this looks like a charge.
- selcuka 4y ago
  > We do a preauth Probably that was it, but my point is, there is no process you (as a customer) can follow to remove the fraud flag. Also the flag was still there long after the preauth.

omeletdufromage 4y ago

Exactly what happened to me as well. In my case, I was (fortunately?) messaged by someone from Fly.io after asking around the community forum how to remedy the issue. I think the person I talked to was inferring that the system got tripped because I was using my own domain for my email address. It's since been corrected, and I still have a handful of services running with them, but getting started with the platform definitely was a rougher experience than I was expecting it to be.

lloydatkinson 4y ago
So they will regard any large company using their service as fraud? Insane
- wasmitnetzen 4y ago
  Large company? Literally every company I ever worked for, the smallest one were 5 people, had their own domain for emails. And they were not all in IT.
  - lloydatkinson 4y ago
    So we agree its insane to cut off every company with a domain? Good.
    - ceejayoz 4y ago
      That would be insane, yes. It isn’t the case, though. I signed up with my own domain just fine.
    - wstuartcl 4y ago
      I don't know what merchant system they are using but I will say it is very common for them to have their own anti fraud detection and rejection on charges. Your specific case could be related to a huge list of possibilities (even many of them a rollup of many other interactions on other sites that happen to use the same merchant or foundational fraud data). Thinking this is just because of a domain name is silly. Also Fly.io -- You may want to clearly accept and manage trial issues (or at least a subset) via a support path. It seems silly to effectively bounce users with the impression that you have no support because they are not YET paying customers while in the trial phase.
- madeofpalk 4y ago
  as a counter-point, i use custom domain for email, and haven't had a problem with fly.
- marcinzm 4y ago
  It may not be custom domain but rather self-hosted mail server.
  - throwawayapples 4y ago
    That's worse. A self-hosted mail server implies a significant cost investment that probably wouldn't be required for ye olde hotmail account.
- mrkurt 4y ago
  No, we don't flag accounts as high risk based on email domain.

mrkurt 4y ago

We don't charge credit cards to try and remove the fraud flag. We do a preauth, which is immediately canceled. Sometimes this looks like a charge.

selcuka 4y ago
> We do a preauth Probably that was it, but my point is, there is no process you (as a customer) can follow to remove the fraud flag. Also the flag was still there long after the preauth.