>I offered people working in a call centre environment to learn crm administration: gradually, with all the support they may need, etc. We would have transition

>I offered people working in a call centre environment to learn crm administration: gradually, with all the support they may need, etc. We would have transitioned them into new roles once they gained some knowledge. The pay in new roles would have been higher than they'd ever get in the call centre environment. one thing to consider is that they may have been bitten by this kind of talk before, possibly at the jobcentre. "go on this training course, you'll get a new role with higher pay" -> then it just never materializes. or they get more responsibilities piled on, but the higher pay mysteriously never arrives. so apathy sets in.