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I offered people working in a call centre environment to learn crm administration: gradually, with all the support they may need, etc. We would have transitione

I offered people working in a call centre environment to learn crm administration: gradually, with all the support they may need, etc. We would have transitioned them into new roles once they gained some knowledge. The pay in new roles would have been higher than they'd ever get in the call centre environment. There are lots of things people can learn in a relatively short period of time that would benefit them. It may not be financial reward at first, but being able to draw the necessary insights, do things faster and more efficient are beneficial the many.

ghaff 4y ago
In general, this isn't about an accountant picking up software engineering on the side. But there are a ton of adjacent skills/knowledge in jobs that you can pickup in maybe a day or two or hours here and there on the side--not necessarily on your own time.
_dain_ 4y ago
>I offered people working in a call centre environment to learn crm administration: gradually, with all the support they may need, etc. We would have transitioned them into new roles once they gained some knowledge. The pay in new roles would have been higher than they'd ever get in the call centre environment. one thing to consider is that they may have been bitten by this kind of talk before, possibly at the jobcentre. "go on this training course, you'll get a new role with higher pay" -> then it just never materializes. or they get more responsibilities piled on, but the higher pay mysteriously never arrives. so apathy sets in.