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I'm interested in this post and others like it, not because of one person's story, but because it tells me something about a company's way to handle customer su
by _tk_ 4y ago
I'm interested in this post and others like it, not because of one person's story, but because it tells me something about a company's way to handle customer support, fraud detection and prevention and more.
- ddtaylor 4y ago> but because it tells me something about a company's way to handle customer support, fraud detection and prevention and more. I agree as long as that takes into account the fact that their system failed enough to warrant needing to go to HN in the first place. All too often we see something like this blow up on HN, get "resolved" and then the takeaway is "oh, I guess XYZ company really handles stuff" when in reality there are probably hundreds or thousands of other cases that weren't fortunate to get to the front page of HN to bubble up out of the AI support hell.
- _tk_ 4y agoSure, but how can you be sure that the takeaway is a „good“ one now? Maybe the author of this thread was ill intended, left out important details etc. Stories like these are really hard to assess without some more research. When I say it tells me something, I mean I get a first impression. I do not get a significant amount of information to have a settled opinion.