2 ms·
Ye clear selection bias. Most users can't describe a problem in enough detail to get to "2nd line" support in the first place. You more or less need to be a de
by rightbyte 4y ago
Ye clear selection bias. Most users can't describe a problem in enough detail to get to "2nd line" support in the first place.
You more or less need to be a dev-ish person to prove IT is at fault. The lusers have to live with the unplug the computer and reboot workarounds.
- MereInterest 4y agoA few years ago, there was a video game developer who pointed out the disproportionate number of bug reports that came from their Linux players, and how grateful they were for it. The majority of the bugs reported by Linux users were not Linux-specific, and frequently had detailed descriptions of expected via observed behavior, exact steps to reproduce, core dumps, etc. Because the bug reports were coming from a group who is used to making effective bug reports, they could be used more effectively.
- a_e_k 4y agoHN thread: https://news.ycombinator.com/item?id=28978086 https://news.ycombinator.com/item?id=28978086