Assuming that the support experience for the customers is actually good, I'm amazed they've managed to scale their support efforts that far. I work on a similar

Assuming that the support experience for the customers is actually good, I'm amazed they've managed to scale their support efforts that far. I work on a similar type of product, except in-house in an organization with around 2000-2500 engineers, and handling support has by far been the hardest thing to scale as we've grown. Even with documentation available, internal Stack Overflow with plenty of common questions answered, unified search, Slack integrations, error messages linking directly to documentation, pre-defined observability dashboards and monitors, we still get so many questions that it's a full time job staying on top of it. Can't imagine having 100x that amount of users.