It's about not optimizing for a single variable. If you're trying to reduce headcount (and payroll cost) as a single goal, your business becomes a brittle shel

It's about not optimizing for a single variable. If you're trying to reduce headcount (and payroll cost) as a single goal, your business becomes a brittle shell subject to disruption by any number of circumstances. Investing in some redundancy is responsible to your shareholders and respectful to your customers.