Seems like good tips for any support org trying to keep a handle on load: 1. Get a support tool (or in this case, roll your own, then buy one when you outgrow

Seems like good tips for any support org trying to keep a handle on load: 1. Get a support tool (or in this case, roll your own, then buy one when you outgrow that) 2. Build/buy tooling to direct users to existing documentation that might answer their questions 3. Move any routine tasks that require a human to automated self-serve tools. 4. Rope your community into answering eachother's questions.