This whole thing is crazy. I get it that it isn't their fault that they are being attacked... what they can control is their communications with their customers

This whole thing is crazy. I get it that it isn't their fault that they are being attacked... what they can control is their communications with their customers and be transparent with their issues and fixes. They're being vague, and that's the reason I just configured a competitor's SMTP relay account. I can forgive the outage, I can't forgive the poor communications... that's a choice.