If you go as far as to the next sentence: "…this policy reflects the reality that our engineers, quality assurance and support staff must spend time on providi

If you go as far as to the next sentence: "…this policy reflects the reality that our engineers, quality assurance and support staff must spend time on providing expedited fixes outside of our normal product schedules." You still get your bug fix for free with the next release/update unless you need it expedited.