Basically all SLAs are as you describe - I've never heard of a contract that directly bases SLAs on a status page. The reason providers don't want to update st

Basically all SLAs are as you describe - I've never heard of a contract that directly bases SLAs on a status page. The reason providers don't want to update status pages is because it provides easy ammo for customers to say "look, YOU said you were down!" even if they weren't actually affected. It effectively greenlights an SLA lapse for every single customer.