Which means the only skill the front line support people bring to the table is translating what they are told into "goto script line X". We can't be very far f

Which means the only skill the front line support people bring to the table is translating what they are told into "goto script line X". We can't be very far from an AI doing that at least as well as a human can. If true we've seen the light at the end of the tunnel, and it's a train. Then again, Google's "we will phone the restaurant to make a booking for you" portended that a long time ago, yet we aren't there. Maybe there's hope yet.