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The point is that nobody is going to agree to this regardless of whether they are being honest or not, because of the possibility of a bug or oversight leading

• wtallis 4y ago
  If a service provider wants their decision about whether to honor the SLA to be based on what the dashboard says, then it's completely fair to require that they report accurate information through that dashboard. A service provider always has the option of providing an SLA that's based on the true uptime of the underlying service without treating the dashboard as a definitive source of truth. Choosing to make the dashboard their official record of downtime means they're opting in to having inaccuracies in the dashboard qualify as fraud.
  • cmeacham98 4y ago
    Basically all SLAs are as you describe - I've never heard of a contract that directly bases SLAs on a status page. The reason providers don't want to update status pages is because it provides easy ammo for customers to say "look, YOU said you were down!" even if they weren't actually affected. It effectively greenlights an SLA lapse for every single customer.