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If I were ever negotiating those contracts on the other side, given how we've known how people lie with these dashboards for like a decade now, I'd want to see
by saurik 4y ago
If I were ever negotiating those contracts on the other side, given how we've known how people lie with these dashboards for like a decade now, I'd want to see a clause which states that if I can catch them having not updated the dashboard there is a really really serious penalty fee.
- paxys 4y agoIf you can build a fool-proof monitoring system that perfectly captures errors and uptime for a certain service, you can probably sell it back to them for a lot of money. Companies can be fast and loose with their dashboards because no one can prove otherwise.
- cmeacham98 4y agoNobody would agree to a contract where a bug in their monitoring stack or status website included a "serious penalty", even if intending to be completely honest about their status page.
- dylan604 4y agoI don't think it's a bug when a VP level employee has to authorize setting the correct status. That's a "works as designed. won't fix". Ticket closed. You are being very generous in calling it a bug at best, or willful ignorance going the other way with it.
- error503 4y agoThe point is that nobody is going to agree to this regardless of whether they are being honest or not, because of the possibility of a bug or oversight leading to 'serious penalties'.
- wtallis 4y agoIf a service provider wants their decision about whether to honor the SLA to be based on what the dashboard says, then it's completely fair to require that they report accurate information through that dashboard. A service provider always has the option of providing an SLA that's based on the true uptime of the underlying service without treating the dashboard as a definitive source of truth. Choosing to make the dashboard their official record of downtime means they're opting in to having inaccuracies in the dashboard qualify as fraud.
- cmeacham98 4y agoBasically all SLAs are as you describe - I've never heard of a contract that directly bases SLAs on a status page. The reason providers don't want to update status pages is because it provides easy ammo for customers to say "look, YOU said you were down!" even if they weren't actually affected. It effectively greenlights an SLA lapse for every single customer.
- crmd 4y ago> I'd want to see a clause which states that if I can catch them having not updated the dashboard The coverup is worse than the crime. Yes!