6 ms·
I love how the Apple status dashboard actually goes red when services are down. You'd think that would be easy, but most companies prefer to lie with their dash
by aluminum96 4y ago
I love how the Apple status dashboard actually goes red when services are down. You'd think that would be easy, but most companies prefer to lie with their dashboards to meet SLOs.
- Matl 4y agoI agree, but does Apple run a SaaS that has SLA of the likes of GCP say?
- irsagent 4y agoI agree. No BS, just the facts, of whether or not ther services are running
- radicaldreamer 4y agoSlack is notorious for not reflecting issues on their dashboard
- guestbest 4y agoIf slack chat is down and they use it internally, how would they know about outages. Probably would need sms
- lelandbatey 4y agoSlack the company does use Slack the product for inter-company communication. However, their Slack-inside-Slack is a relatively isolated "instance" of Slack on separate infrastructure for exactly that reason. The exact level of isolation/redundancy is not clear to me though. Source: I asked a Slack engineer about this in-person. Maybe a real Slack employee can chime in with more info.
- zoover2020 4y agoI think a Slack engineer would rather not use Amazon Chime!
- spiffistan 4y agoWas about to say this. Kudos to them for actually conveying the information! They seem to have learned that what they're (partially) in the business of selling is long term trust.
- yamtaddle 4y agoThey're also the only laptop or phone or tablet vendor I've ever purchased from whose battery life claims are anywhere near matching actual lived reality, even for very light use.
- can16358p 4y agoYup. I have many things to complain about Apple but I love how they underpromise and things just work usually better than promised.
- eyelidlessness 4y agoFWIW this wasn’t always the case, I distinctly remember when they effectively announced that they would stop skewing these numbers. It was also IIRC around the time they announced they’d stop using price brackets to charge more for certain upsells depending on which base config you chose. Good on them for both! But I remember both as admissions that they’d been dishonest or manipulative prior.
- paxys 4y agoBecause Apple doesn't have enterprise sales agreements that include penalties for when these dashboards are red. Basically Goodhart's law in action.
- saurik 4y agoIf I were ever negotiating those contracts on the other side, given how we've known how people lie with these dashboards for like a decade now, I'd want to see a clause which states that if I can catch them having not updated the dashboard there is a really really serious penalty fee.
- paxys 4y agoIf you can build a fool-proof monitoring system that perfectly captures errors and uptime for a certain service, you can probably sell it back to them for a lot of money. Companies can be fast and loose with their dashboards because no one can prove otherwise.
- cmeacham98 4y agoNobody would agree to a contract where a bug in their monitoring stack or status website included a "serious penalty", even if intending to be completely honest about their status page.
- dylan604 4y agoI don't think it's a bug when a VP level employee has to authorize setting the correct status. That's a "works as designed. won't fix". Ticket closed. You are being very generous in calling it a bug at best, or willful ignorance going the other way with it.
- error503 4y agoThe point is that nobody is going to agree to this regardless of whether they are being honest or not, because of the possibility of a bug or oversight leading to 'serious penalties'.