You wrote: > Of course you will have to buy a maintenance contract on a yearly basis… One does not have to buy a maintenance contract. It's entirely up to the

You wrote: > Of course you will have to buy a maintenance contract on a yearly basis… One does not have to buy a maintenance contract. It's entirely up to the customer if he/she does that. > but it does not include technical support. It will have to be bought with “incident packs” costing thousands of euros; because yes, paying for a product and a maintenance contract does not mean they will fix bugs, and you will have to pay for each of them. You don't have to pay for each of them. They clearly say that they "may" charge you money and they inform you if that is the case. I have been reporting many things and for most fixes (for their bugs) I didn't have to pay anything additionally. For a lot of those I got patches immediately, sometimes they told me that it will be fixed in the next release, especially if it was in combination of a new feature. For example I once complained that the terminal listener/debugger wasn't supporting UTF-8. That feature got added in some release later. If I would have wanted to have it earlier, I surely would have had to pay for it.