I had an issue with Paypal for 5-6 years because I paid a kid in Indonesia $50 for a sketch, realized Paypal had charged a transaction fee despite documentation

I had an issue with Paypal for 5-6 years because I paid a kid in Indonesia $50 for a sketch, realized Paypal had charged a transaction fee despite documentation showing they wouldn't, and tried to send another $10 to cover the difference. They asked for and got a bunch of documentation out of me until they kept asking for more and more and, eventually, I declined to participate in the process any further. It came up every year or so that it'd be nice to have a working Paypal account, so I'd try and fail to resolve it. Anyway, about a month ago, I tried again and got in touch with someone who was able to understand that there was no way that my largely inactive account would be "more secure" if I sent them credit card statements (since the card originally linked to the account was long expired and there was no way I was sending them statements for a new card when they clearly had internal information-handling issues...at least from my perspective). She verified my physical and email address and removed the block. By the time the CS rep had resoved the issue, I'd worked around the problem again, so I still haven't used the account, but, at least for Paypal, it does seem like they've empowered folks to fix silly problems. It might be worth trying again.