> it seems like they truly care about their community I continue to get good vibes from so much of what Valve does. It might just be good PR work from them but

> it seems like they truly care about their community I continue to get good vibes from so much of what Valve does. It might just be good PR work from them but it seems like it goes beyond that. - They maintain an online service which is used by millions, if not billions, of people around the world. They actually(!!) provide customer support for this service. - They sell computer hardware, admittedly for the primary purpose of using the aforementioned service. I've never heard about any serious complaints about this hardware that are left ignored (this might exist but I haven't heard of it). - They develop an online multiplayer game with community support. I almost never hear bad things about how this community is managed from members of the community. I guess this is the most likely to be just "good PR" but again, I don't tend to see these issues escaping community discussion as I would expect for hot-button topics.