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Yeah, people tend to not be as happy with someone they can't see as a person--and not being able to say their name is part of that.
by LorenPechtel 4y ago
Yeah, people tend to not be as happy with someone they can't see as a person--and not being able to say their name is part of that.
- daneel_w 4y agoAbsurd statement in the context of chat/e-mail support. Of course you're not gonna get to see what the staff looks like. And no customer ever became happier nor felt more "connected" with the advent of first-name basis support staff in chat/e-mail instead of anonymous styled "you're talking with Support, how can I help you?", just like no customer is ever impressed with sales people gussying them up by repeating their name during conversation. It's just product packaging, not a support quality bump.