Ebay is going down hill- I recently foolishly purchased a too cheap item, and then did more research and saw it was a fraudulent listing. I contacted ebay suppo

Ebay is going down hill- I recently foolishly purchased a too cheap item, and then did more research and saw it was a fraudulent listing. I contacted ebay support, they told me to contact the seller as they were not the a tual seller and “could not cancel it”, and that if it was fraud I should use their reporting system. I did, they quickly removed the item, but STILL REFUSED TO REFUND ME - I have an email from their fraud team alerting me that the listing was fraudulent, but they are happy to keep holding my money for another 7 days, in case the fraudulent item actually ships… insanity