Yeah, it's a script. It sucks when the script is bad though. Like one time on the phone with some company I have a card with, I was asked for my "first and last

Yeah, it's a script. It sucks when the script is bad though. Like one time on the phone with some company I have a card with, I was asked for my "first and last name" when an agent picked up. I answered correctly and the agent shuddered like I said something wrong and was asked for my "first and last name" again. After a while I finally answered incorrectly and gave my name as it appears on my card (which includes a middle initial and suffix in addition to my "first and last name"). I explained to her the difference between what she asked for and what she really wanted, but she didn't seem to be happy with the feedback :(