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I just ordered a Framework. It has not arrived yet. I am sure it is a fine machine, I am here to give some advice against FedEx delivery in Europe. I got no no
by cassepipe 4y ago
I just ordered a Framework. It has not arrived yet. I am sure it is a fine machine, I am here to give some advice against FedEx delivery in Europe.
I got no notification by email or phone that they were coming yesterday. I was at work so of course I missed their call. I went the to FedEx tracking website, it said it had been rescheduled today, before noon was the expected delivery time and the website it should be there before 18h, again I was not notified but I was able to stay home today. Then past noon I noticed something odd, the package was still marked to be at the same spot as it was in the morning. So while it said it was being delivered today it also said that it was not in delivery state. So I called them. I got in touch with them, or rather a call center subcontractor where they can pay people shit, and I realized they didn't know more that I did. They confirmed it was weird and reschedule it for tomorrow... Is it going to be there tomorrow? I would not be so sure. I asked for proximity relay delivery so I don't have to wait home for the package and can't just pick it up at some nearby convenience store : It was possible... It would be there in 4 days.
To get updates from them you have to submit your names and email/phone it but they already have my it! I suspect they do that so that I can click that I agree with them using my personal data.
Also the website is very heavy and no I don't want a shitty app on my phone to be able to track a package.
So Framework if you read me please to using FedEx shitty service and use a relay delivery system, it's better for the planet too. It is stupidly inefficient to have a truck running around people homes in working days.
My advice to Framework buyers : Call FedEx immediately and ask for relay delivery or whatever it's called