It seems possible that (since they've already reached the point of paying), the seller will go ahead and ship the order. Maybe the customer service rep (CSR) is

It seems possible that (since they've already reached the point of paying), the seller will go ahead and ship the order. Maybe the customer service rep (CSR) is just a very imprecise communicator and means to do the dispute if a problem does arise. (Other signs that the CSR is an imprecise communicator: (1) they called the suspension "indefinite" at one point and "permanent" at another, but these are different things, and (2) they said "all" new members get suspended, but they may have meant this happens fairly often and is pretty routine.) Another possibility is that the CSR simply didn't pay close attention and try to understand the situation. When the customer said they wanted to check the status, I think they meant it literally. They don't know that there's necessarily a problem yet, but they want to be able to check. The CSR may have concluded that the customer has an actual issue with never receiving the product.