My personal favourite is when you go to open a support chat and it makes you enter your issue into a text box. Then the chat starts, you repeat your issue to sa

My personal favourite is when you go to open a support chat and it makes you enter your issue into a text box. Then the chat starts, you repeat your issue to save time, and then regardless of the issue sitting on their screen twice, they ask what your issue is. I assume it’s either automatic or they’re penalized for not clicking the button that “says” it.