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Not if the company knows they will win the dispute. It's an easy way to get rid of the complainer and send them to annoy someone else.
by loopdoend 4y ago
Not if the company knows they will win the dispute. It's an easy way to get rid of the complainer and send them to annoy someone else.
- blindriver 4y agoThat's not how it works. Even the act of having a customer dispute you hurts you are a merchant, so it's better for the merchant to avoid them entirely.
- mynameisvlad 4y agoA lot of payment processors will charge regardless of outcome. Stripe's docs, for instance, mention this: > Once a cardholder initiates a dispute, it is no longer possible to avoid the fee. https://support.stripe.com/questions/dispute-fees-faq https://support.stripe.com/questions/dispute-fees-faq Additionally, according to Stripe at least, these disputes will remain on your "record" with the particular network: > All disputes, whether they’re won or lost, count towards your dispute rate, so the best strategy to avoid monitoring programs is dispute prevention. https://stripe.com/docs/disputes/measuring https://stripe.com/docs/disputes/measuring Even if the customer withdraws the request, it still counts and you still have to pay the fee. I'm sure eBay has better terms with looser thresholds, but even they are not impervious to the dispute system. At some point the networks can say "nah, we'd rather not deal with you" and there isn't much eBay could do about it.