In the real world, who does actually take a company to arbitration? Tell a regular person that oh, you can sue the company in front of an arbiter of their choo

In the real world, who does actually take a company to arbitration? Tell a regular person that oh, you can sue the company in front of an arbiter of their choosing, who’s fees are paid by the company, and they will immediately walk away, because no one will believe they will get a fair hearing at what appears to be a rigged court.