4 ms·

Tips create both performance incentives and price flexibility. In Europe, where tips are not customary, attitude from service workers is much worse than US. On

Tips create both performance incentives and price flexibility. In Europe, where tips are not customary, attitude from service workers is much worse than US. On the other hand, it's nice for someone of modest means to treat themselves to a restaurant or hotel at a lower price. Those are pro-consumer considerations, but service workers are also consumers of many other things.

diceduckmonk 4y ago
> Tips create both performance incentives and price flexibility. In Europe, where tips are not customary, attitude from service workers is much worse than US. In Japan, where tips are prohibited, attitude from service workers is much better than US.
- philwelch 4y ago
  Because that’s Japanese culture.
steve_adams_86 4y ago
> attitude from service workers I find it bizarre that we expect good attitude from service workers when, generally speaking, they are not working a particularly enjoyable job nor earning much for doing it. I know there are exceptions, but the bulk of service workers I encounter are probably not making bank by any means. I can't bring myself to expect them to deliver a specific attitude with my food or coffee or whatever.
wizofaus 4y ago
The worst customer service I can ever remember observing was in the US (LA specifically). But I've had indifferent, sloppy and excellent customer service in every country I spent long enough in to observe it, and the US was the only one where not tipping is considered some sort of faux-pas by the customer.
Beldin 4y ago
> In Europe, where tips are not customary, attitude from service workers is much worse than US. There are cultural differences between the US and Europe, also concerning how service workers interact with and towards those they provide service. Thus, Europeans and USA'ians could observe the same set of behaviours from EU/US service workers, and both would praise "their" worker and be appalled by the "other" worker's behaviour.

diceduckmonk 4y ago

> Tips create both performance incentives and price flexibility. In Europe, where tips are not customary, attitude from service workers is much worse than US. In Japan, where tips are prohibited, attitude from service workers is much better than US.

philwelch 4y ago
Because that’s Japanese culture.

steve_adams_86 4y ago

> attitude from service workers I find it bizarre that we expect good attitude from service workers when, generally speaking, they are not working a particularly enjoyable job nor earning much for doing it. I know there are exceptions, but the bulk of service workers I encounter are probably not making bank by any means. I can't bring myself to expect them to deliver a specific attitude with my food or coffee or whatever.

wizofaus 4y ago

The worst customer service I can ever remember observing was in the US (LA specifically). But I've had indifferent, sloppy and excellent customer service in every country I spent long enough in to observe it, and the US was the only one where not tipping is considered some sort of faux-pas by the customer.

Beldin 4y ago

> In Europe, where tips are not customary, attitude from service workers is much worse than US. There are cultural differences between the US and Europe, also concerning how service workers interact with and towards those they provide service. Thus, Europeans and USA'ians could observe the same set of behaviours from EU/US service workers, and both would praise "their" worker and be appalled by the "other" worker's behaviour.