>First, we'll outline the six steps. Second, we'll explore what each of them entails. Third, we'll apply the six steps to a real-world network outage scenario.

>First, we'll outline the six steps. Second, we'll explore what each of them entails. Third, we'll apply the six steps to a real-world network outage scenario. The following six steps make up the formal troubleshooting process: - Symptom Recognition - Symptom Elaboration - List Probable Faulty Functions - Localize the Faulty Function - Localize the Faulty Component - Failure Analysis