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In the past, for customers in healthcare and fintech, we've had to actually pass on signing more restrictive contracts (BAA's, etc..) due to the liability. For
by podoman 4y ago
In the past, for customers in healthcare and fintech, we've had to actually pass on signing more restrictive contracts (BAA's, etc..) due to the liability. For such a small company, it was hard to be comfortable with situations like that.
Since then, we've done a couple things that will hopefully open up more opportunities to work with these sorts of companies. First of all, we have a "privacy by default" mode that obfuscates all text by default (see https://www.highlight.io/docs/getting-started/client-sdk/replay-configuration/privacy https://www.highlight.io/docs/getting-started/client-sdk/rep...). And secondly, we're hoping that open sourcing the tool will help these companies control the data they're collecting so they don't run any risks, and long-term, these companies pay us a license of sorts.