> If Kurt is willing to (gracefully, as you said) crush someone's side project over a rude tweet I didn't read this at all. I read it as "we will refund you",

> If Kurt is willing to (gracefully, as you said) crush someone's side project over a rude tweet I didn't read this at all. I read it as "we will refund you", not "we will kick you off". I know that fly.io frequently refunds payments for customers, if they feel the bill was unexpectedly large. > running the risk that if Kurt doesn't like one of your tweets, he (gracefully) will ask you to move to a new platform? I read this as "if you don't like us, leave us", not "I want you to leave us because I didn't like what you said". The first one is a bit more fair, because it's just a statement that if you don't like the way we do things, there are alternative providers, though some may say it's not the most graceful way to talk to an annoyed customer (picture "apologies for the breaking change, we will try to warn/communicate/avoid such changes in the future"). The second one is far more brazen.