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Thank you for noting he is the CEO, I didn't realize that in my initial comment. While I saw the two now-deleted tweets originally, I don't recall what they sa

Thank you for noting he is the CEO, I didn't realize that in my initial comment. While I saw the two now-deleted tweets originally, I don't recall what they said now, but I do remember feeling like it wasn't anything serious enough to warrant the "find yourself another vendor" comment. If Kurt is willing to (gracefully, as you said) crush someone's side project over a rude tweet, why should Fly be trusted with a potential business? I don't use TinyPilot but I am a big fan of your blog. Would you trust running any servers required for TinyPilot on Fly.io after that exchange, running the risk that if Kurt doesn't like one of your tweets, he (gracefully) will ask you to move to a new platform?

sodality2 4y ago
> If Kurt is willing to (gracefully, as you said) crush someone's side project over a rude tweet I didn't read this at all. I read it as "we will refund you", not "we will kick you off". I know that fly.io frequently refunds payments for customers, if they feel the bill was unexpectedly large. > running the risk that if Kurt doesn't like one of your tweets, he (gracefully) will ask you to move to a new platform? I read this as "if you don't like us, leave us", not "I want you to leave us because I didn't like what you said". The first one is a bit more fair, because it's just a statement that if you don't like the way we do things, there are alternative providers, though some may say it's not the most graceful way to talk to an annoyed customer (picture "apologies for the breaking change, we will try to warn/communicate/avoid such changes in the future"). The second one is far more brazen.
- babelfish 4y ago
  Regarding your first point - the first thing Kurt said was "if you're going to be a dick on twitter you can go ahead and find yourself another vendor". I don't believe there were any billing issues as a part of this exchange, though Kurt's offer to refund was kind. And regarding your second point, I read the above quote the same way Alex did, as being kicked off the platform ("go ahead and leave", not "you're free to leave").
mtlynch 4y ago
>If Kurt is willing to (gracefully, as you said) crush someone's side project over a rude tweet, why should Fly be trusted with a potential business? To clarify, when I said "gracefully," I meant "exit within a grace period," as opposed to "delete an account with zero notice." And I don't read the exchange as Kurt crushing anyone's project as much as telling them to go elsewhere on their own if they won't meet Fly's expectations for professional conduct. But I do think the fact that it's a side project makes it a more minor issue. It would be higher-stakes if someone had built their business' entire infrastructure on Fly and then Kurt asked them to leave. I'm assuming a principal engineer at Microsoft isn't putting anything serious on Fly, so it seems like the stakes were just a couple hours of Alex's time to migrate. >Would you trust running any servers required for TinyPilot on Fly.io after that exchange, running the risk that if Kurt doesn't like one of your tweets, he (gracefully) will ask you to move to a new platform? TinyPilot's critical servers actually do run on Fly. The exchange doesn't make me nervous because I don't harass my critical vendors, especially not in public. I have vendors that I critique, but I try to do it professionally and respectfully. I think if I behave unprofessionally toward my vendors, then they're within their rights to drop me as a client. Again, I'm assuming that what Alex deleted was something inappropriate. It sounds like your memory was that Alex said something benign. If Alex truly was critiquing Fly respectfully and Kurt responded by asking him to leave the platform, that would give me pause, but I'm not seeing evidence that was the case.

sodality2 4y ago

> If Kurt is willing to (gracefully, as you said) crush someone's side project over a rude tweet I didn't read this at all. I read it as "we will refund you", not "we will kick you off". I know that fly.io frequently refunds payments for customers, if they feel the bill was unexpectedly large. > running the risk that if Kurt doesn't like one of your tweets, he (gracefully) will ask you to move to a new platform? I read this as "if you don't like us, leave us", not "I want you to leave us because I didn't like what you said". The first one is a bit more fair, because it's just a statement that if you don't like the way we do things, there are alternative providers, though some may say it's not the most graceful way to talk to an annoyed customer (picture "apologies for the breaking change, we will try to warn/communicate/avoid such changes in the future"). The second one is far more brazen.

babelfish 4y ago
Regarding your first point - the first thing Kurt said was "if you're going to be a dick on twitter you can go ahead and find yourself another vendor". I don't believe there were any billing issues as a part of this exchange, though Kurt's offer to refund was kind. And regarding your second point, I read the above quote the same way Alex did, as being kicked off the platform ("go ahead and leave", not "you're free to leave").

mtlynch 4y ago

>If Kurt is willing to (gracefully, as you said) crush someone's side project over a rude tweet, why should Fly be trusted with a potential business? To clarify, when I said "gracefully," I meant "exit within a grace period," as opposed to "delete an account with zero notice." And I don't read the exchange as Kurt crushing anyone's project as much as telling them to go elsewhere on their own if they won't meet Fly's expectations for professional conduct. But I do think the fact that it's a side project makes it a more minor issue. It would be higher-stakes if someone had built their business' entire infrastructure on Fly and then Kurt asked them to leave. I'm assuming a principal engineer at Microsoft isn't putting anything serious on Fly, so it seems like the stakes were just a couple hours of Alex's time to migrate. >Would you trust running any servers required for TinyPilot on Fly.io after that exchange, running the risk that if Kurt doesn't like one of your tweets, he (gracefully) will ask you to move to a new platform? TinyPilot's critical servers actually do run on Fly. The exchange doesn't make me nervous because I don't harass my critical vendors, especially not in public. I have vendors that I critique, but I try to do it professionally and respectfully. I think if I behave unprofessionally toward my vendors, then they're within their rights to drop me as a client. Again, I'm assuming that what Alex deleted was something inappropriate. It sounds like your memory was that Alex said something benign. If Alex truly was critiquing Fly respectfully and Kurt responded by asking him to leave the platform, that would give me pause, but I'm not seeing evidence that was the case.