4 ms·

That's hardly fair. Cisco, Oracle and IBM actually have some customer service.

by sien 4y ago

red-iron-pine 4y ago
Cisco does -- if you pay for it. As for Oracle -- never dealing with them again if I can help it.
- mrguyorama 4y ago
  If you spend a million dollars on Oracle hardware they at least give you a human being who is authorized to fix things for you and diagnose your problems. Meanwhile in google land, you can literally be bring in millions of dollars worth of advertising revenue on your channel and asking for help from your dedicated Youtube contact/representative can get your entire channel retroactively demonitized https://www.youtube.com/watch?v=DRsVDZvmaAE https://www.youtube.com/watch?v=DRsVDZvmaAE
  - leereeves 4y ago
    That creator seems to have found some help eventually, because their channel isn't age-restricted now and they're still posting videos on YT.
    - snerbles 4y ago
      It looks like it took social media shaming and backchannels, similar to the occasional desperate post on HN for support for locked accounts and such.
    - mrguyorama 4y ago
      If you watch the video, they explain how 1) none of the videos that they pulled clips from to make the highlight reel were age restricted, 2) this exact situation occurred last year, and the youtube rep assured them this was a mistake and it wouldn't happen this time, 3) the Youtube rep once again reassured them that this was absurd, 4) after reaching out to the rep and being told their complaint was being reviewed, videos that were years old suddenly became age restricted, 5) the rep apologized and explained that the new age restrictions were as intended. This means that even if you have 2 million subscribers and a youtube rep for support, asking google for help is just as likely to ruin you as actually fix anything.
      - leereeves 4y ago
        He says "My entire channel is being age-restricted and demonetized." That's not the case now, but I don't know if he was exaggerating, he misunderstood, or YT reversed course. In any case it didn't ruin him. He's still making videos for YT.

That's hardly fair. Cisco, Oracle and IBM actually have some customer service.

by sien 4y ago

That's hardly fair. Cisco, Oracle and IBM actually have some customer service.

red-iron-pine 4y ago

Cisco does -- if you pay for it. As for Oracle -- never dealing with them again if I can help it.

mrguyorama 4y ago
If you spend a million dollars on Oracle hardware they at least give you a human being who is authorized to fix things for you and diagnose your problems. Meanwhile in google land, you can literally be bring in millions of dollars worth of advertising revenue on your channel and asking for help from your dedicated Youtube contact/representative can get your entire channel retroactively demonitized https://www.youtube.com/watch?v=DRsVDZvmaAE https://www.youtube.com/watch?v=DRsVDZvmaAE
- leereeves 4y ago
  That creator seems to have found some help eventually, because their channel isn't age-restricted now and they're still posting videos on YT.
  - snerbles 4y ago
    It looks like it took social media shaming and backchannels, similar to the occasional desperate post on HN for support for locked accounts and such.
  - mrguyorama 4y ago
    If you watch the video, they explain how 1) none of the videos that they pulled clips from to make the highlight reel were age restricted, 2) this exact situation occurred last year, and the youtube rep assured them this was a mistake and it wouldn't happen this time, 3) the Youtube rep once again reassured them that this was absurd, 4) after reaching out to the rep and being told their complaint was being reviewed, videos that were years old suddenly became age restricted, 5) the rep apologized and explained that the new age restrictions were as intended. This means that even if you have 2 million subscribers and a youtube rep for support, asking google for help is just as likely to ruin you as actually fix anything.
    - leereeves 4y ago
      He says "My entire channel is being age-restricted and demonetized." That's not the case now, but I don't know if he was exaggerating, he misunderstood, or YT reversed course. In any case it didn't ruin him. He's still making videos for YT.