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A legitimate result from this lawsuit would be to simply force internet companies to be more responsive. The family in question did everything they could to ale
by russellbeattie 4y ago
A legitimate result from this lawsuit would be to simply force internet companies to be more responsive. The family in question did everything they could to alert Google to the extreme content, and were completely ignored. I think anyone who has had their user ID mistakenly flagged, or app removed, or content stolen can relate to the unresponsiveness of internet companies to legitimate user complaints. It's what is driving the sense of arrogance people get from these companies, who act as though they are untouchable.
There needs to be some accountability. The "slippery slope" or "chilling effect" arguments are valid, but the scale has tipped too far so that individuals being harmed by these companies have little to no recourse.
These companies make billions of dollars in profit and much of that is because they underfund customer support, or simply ignore it all together. It's like any consumer product safety issue. It's expensive, but should be a required cost of doing business, like product recalls or EPA pollution regulations.