I agree the fundamental issue is that the person "tasked with caring" or rather... Making the students feel heard, or just meeting expectations of feigning they

I agree the fundamental issue is that the person "tasked with caring" or rather... Making the students feel heard, or just meeting expectations of feigning they care... does not actually care. There's a possibility they do care and feel limited by the institution to communicating through platitudes, to not be too controversial... But it may also be true that there isn't a real sense of community to drive empathy and inspire more genuine outreach. When I think about culture at universities in the internet age, contrasted to those in, say, the 70s or much earlier, they seem to have less cohesion. I think it is harder to care with everyone living lives that are less local. Nowadays we isolate ourselves more from our immediate surroundings by all being better connected to the sprawling, nebulous, weakly-connected everything-else.