By definition, the AI cannot and will never generate the exact same words as the PR person themselves. The community wanted the university spokesperson to respo

By definition, the AI cannot and will never generate the exact same words as the PR person themselves. The community wanted the university spokesperson to respond. They did not, they outsourced the job. And you might say "what's the difference???" and what you have to realize is, this is entirely emotional and that is the point. The community wants real empathy. They do not believe they are getting it, and you can't logic your way out of that.