My understanding from the company I Work with who have changed there process based on feedback, the issue is that different people want different things from it

My understanding from the company I Work with who have changed there process based on feedback, the issue is that different people want different things from it. Some people want it straight, do this and get this, but we have gone to a way more mild approach where it's no longer an 'annual review' but more a 'wellbeing meeting' because some people didn't like the format and felt that they didn't want to sit and listen to being critised and that the metrics were unfair or not applicable to them. So now what we have is much worse, last year, 30% of the team got a pay rise as is company policy, however we do not know how this was dedicated and most of us have barely spoken to those that do as our direct line manager was not involved in the decision. Personally I hate them, I just want to be left alone.