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ahem Have you seen the scale of their Enterprise Support organization? As an AWS customer, you can be on the phone with your TAM in minutes. Maybe Amazon con
by coredog64 4y ago
ahem Have you seen the scale of their Enterprise Support organization? As an AWS customer, you can be on the phone with your TAM in minutes. Maybe Amazon consumer doesn't flex that way, but it's a very limited viewpoint to say that there's no corporate DNA at Amazon that's set up for customer service.
- woodruffw 4y agoI didn't say they lack the "DNA" for customer service. I just don't think the kinds of customer service they've optimized for are compatible with reasonable (and beneficial, in terms of patient outcomes) expectations in the world of primary care medicine.