What's fun is that even though this is highly useful for that type of relationship, the firm I used to work for would tout these practices and claim that's how

What's fun is that even though this is highly useful for that type of relationship, the firm I used to work for would tout these practices and claim that's how they believed clients would best be served; and then as soon as we set foot on the ground, they'd just capitulate to whatever worst practices were on the ground, out of 'pragmatics'.