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Haha, this is why sometimes people don't really like "five whys" - you can get to an uncomfortable place pretty quickly... Q1. Why was the service down for so
by vosper 4y ago
Haha, this is why sometimes people don't really like "five whys" - you can get to an uncomfortable place pretty quickly...
Q1. Why was the service down for so long?
A1: Because the on-call engineer didn't respond to the pager
Q2: Why didn't the on-call engineer respond?
A2: Because they're exhausted from being on-call so often since the team was downsized
Q3: Why was the team downsized?
A3: Because the manager's manager's manager is reducing headcount this year?
Q4: Why is the manager's manager's manager reducing headcount?
A4: Because they're trying to bring the departments spend down for the year
Q5: Why are they trying to bring the spend down?
A5: Because they know their boss, the CTO, is interviewing at the moment. And the CFO is golf buddies with the CEO, and the CFO is always going on about improving efficiency. So if the manager's manager's manager can reduce spend this year it'll look really efficient to the CFO, and maybe they can line-up that CTO role when their boss leaves.
(sarcasm?)
- deleted 4y ago[deleted]