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I've owned a few MacBook Pros and I now use a ThinkPad X1 Extreme. I paid for the support plans on all of them. The Macs were generally very good until the gen
by jm4 4y ago
I've owned a few MacBook Pros and I now use a ThinkPad X1 Extreme. I paid for the support plans on all of them.
The Macs were generally very good until the generation prior to the M1. That was the worst laptop I've ever owned. I had to repair it multiple times - keyboard multiple times and also a motherboard that went bad - and I was without it for days each time. Not to mention, I also had to make an appointment, often days away, just to drop it off. The AppleCare experience with laptops was pathetic. To be fair, they've done a fantastic job on the phones and iPads I've had to bring in.
My ThinkPad's touchpad started flaking out so I called about a repair. They had someone at my house the next day and I was only without the laptop for about 15 minutes. It was a night and day difference between AppleCare and Lenovo's premium support. There's nothing sexy about this ThinkPad and the hardware isn't as good as the latest Macs, but the Linux support is flawless and I know I can count on Lenovo to provide good service.