4 ms·
In Europe, even ThinkPad support is atrocious. It's done through some third-party resellers. Pricing is also pretty atrocious compared to the US, which is sad
by nextos 4y ago
In Europe, even ThinkPad support is atrocious. It's done through some third-party resellers.
Pricing is also pretty atrocious compared to the US, which is sad as there are not that many alternative laptop brands with good Linux support.
- unxdfa 4y agoIt’s fine in the UK. Not sure about mainland Europe.
- Foobar8568 4y agoPrices in Switzerland are ok, to not say cheaper than elsewhere, but support...Unless in warranty, is atrocious. They asked me to send my laptop for "diagnostic" with unknown cost when I requested how to buy the part (out of stock on their website) to replace it.
- mst 4y agoHonestly, once it's out of warranty, I buy the part I need on ebay/aliexpress/etc. and fit it myself. "being able to take it apart and put it back together" covers for a multitude of sins if you're me. Others may feel differently, and, well, to each their own preferred set of trade-offs :)
- unxdfa 4y agoBy the time it's out of warranty you can afford a fully working parts mule off ebay to leave lying around.
- Foobar8568 4y agoIf you trust ebay/aliexpress for battery, good luck. I am lucky enough to have been able to buy what looks a genuine one from a store here as I hope they sourced it from official Lenovo European reseller, which are available only for company (req. Vat number etc)
- mst 4y agoI've never yet accidentally bought a fake part off ebay (I'm sure I will one day, of course). Requires a little paying attention to get decent odds, certainly, but it's far from impossible to do so.
- lwhi 4y agoMy experience in the UK was bad. Digital River was the third party maintenance company, never experienced such bad service. I'd purchased onsite support. Getting them to listen and actually book the repair was painful.
- unxdfa 4y agoAh ok I used them twice. Had no problems.
- int_19h 4y agoIn US, ThinkPads have been especially popular in the corporate world, with some companies practically standardizing on them as business laptops; e.g. Microsoft used to be like 90% Thinkpads early-to-mid 2010s. I suspect that much of the support infrastructure benefits that we get are derived from it being that pervasive. Are they generally less common in Europe?