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The best error messages are simple, explain the problem, and how to fix it. It's frustrating to see 'Windows Update failed: Error code 0xXYZABC123' - that's no
by plasma 15y ago
The best error messages are simple, explain the problem, and how to fix it.
It's frustrating to see 'Windows Update failed: Error code 0xXYZABC123' - that's no help to me.
Or see an error about 'A problem occurred trying to do this and that' with no recourse.
A better approach is "There was a problem saving your file. There may not be enough disk space free. Try deleting files you don't need anymore to make more space," (etc) that gives the user a way to try and fix it without being so frustrated.
I'm guilty of some useless error messages, but I try and make sure any error messages I write from now on try to be helpful to get the user back on track to what they wanted to be doing.
- armandososa 15y agoExcept is that almost nobody is going to read that. And most of the people who read it will not understand a word which will make them feel stupid. I think the best error message for 99% of people says something like WE did something stupid. PLEASE try again or contact us.