Cloudflare is a white elephant in my current org. We are probably paying a lot to them and we are having issues that would be easy for me to fix if I was runnin

Cloudflare is a white elephant in my current org. We are probably paying a lot to them and we are having issues that would be easy for me to fix if I was running my own deployment anywhere else but the platform team doesn't seem to know how to config things or don't care about it. So I end up with complaints from the business team that I can't action upon because the setup is obscure and the few parts that I can see and manage are poorly documented and I'm not even sure which feature is supported by the company's plan. My org is at fault but I doubt this is an exception.